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Several of the shore excursions left us waiting in the ship's theater for hours before the excursions actually took place. Worst of all, there was literally no plan for the disembarcation of the ship in Port Louis. Myself and a few hundred other people were actually trapped for more than two hours in the stairwell between floors six and four on the ship, the fourth floor being the ramp for disembarcation. At one point, the air on the fifth floor became so hot and dense that people feared fainting. Finally, we located a crew member who opened a door for us so a breeze could circulate.
Is norwegian cruise line a scam or a legit company?
The one redeeming feature of the cruise was the buffet. The food was outstanding and extremely varied, although the staff didn't know was was in some dishes when queried (a must for allergy awareness). Bar drinks were difficult to get, typically with only 1 bar person and long queues. Also, they seemed unaware of what was covered in the drinks package. The alcohol drinks package was $1200 pp for 10 days - really???? Although extortionately charging $9/glass (both the white and red were pretty terrible tasting) for the cheapest wine could probably manage it if you did nothing but drink all day long.
Norwegian Cruise Line older, newer ships compared: review - Business Insider
Norwegian Cruise Line older, newer ships compared: review.
Posted: Sun, 18 Feb 2024 08:00:00 GMT [source]
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They were very happy to take our money but no so much to accommodate our needs. Very disappointed so far with this experience. One popular cruise line that attracts travelers from around the world is Norwegian Cruise Line (NCL). With a wide variety of ships and destinations, NCL offers unforgettable experiences to its passengers. If you have encountered an issue during your NCL cruise and want to file a complaint, this article will guide you through the process step by step.
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There are some interesting innovations from Norwegian that other cruise lines have since adopted, but they started here. The company dates back to 1966 when it got its start as a Norwegian shipping company. Today, it has become one of the more popular mainstream cruise brands and is part of Norwegian Cruise Line Holdings, which also includes the Regent Seven Seas and Oceania brands.
Missed one day due to flights and also taxes on drinks
On the return, they booked us on a flight that arrives just before midnight even though we'll be disembarking the ship early in the morning. So we'll need to hang around the airport for 12 hours! We're traveling with others who are booked on much better flights. Norwegian's inflexibility may change our mind about cruising with Norwegian again. We just did our first cruise this past week. The food, services, cleanliness, and attendees were wonderful.
Holland America Line, one of nine cruise lines owned by Carnival ... Norwegian Cruise Line, commonly referred to as NCL, is a popular cruise line that was founded in 1966 by Knut Kloster and Ted Arison, who also co-founded Carnival Cruise Line. Norwegian Cruise Line is headquartered in Miami, Florida, and is currently part of the Norwegian Cruise Line Holdings Ltd., which also includes Oceania Cruises and Regent Seven Seas Cruises. We now realise though that it’s not just Celebrity that are cutting corners but apparently several cruise lines seem to be on a race to the bottom. Although we’ve not sailed NCL for 4 years we have sailed with other cruise lines over the last few years, mostly Celebrity which up until recently we thought was a fairly good fit for us.
After seeking assistance from consumer protection organizations, continue to follow up with both the organization and Norwegian Cruise Line to ensure that your complaint continues to receive attention. Remember to stay proactive and persistent throughout the process. By following these steps, you can ensure that your complaint is properly addressed and increase the chances of a satisfactory resolution from the cruise line.
How do I know I can trust these reviews about Norwegian Cruise Line?
Most of the windows & beariers around the ship was milky and could not take a picture through them. I been on two of their ships and will not waste my money on another Norwegian cruise again. I enjoyed Carnival & Royal Caribbean cruises. NCL has become such a low-quality cruise line in the past few years that I will not sail on NCL again. The free-at-sea promotion is a scam, and how they advertise this is deceptive. Shore excursions are more expensive than any other cruise line, and their service is deplorable.
As a matter of policy, BBB does not endorse any product, service or business. Claim your listing for free to respond to reviews, update your profile and manage your listing. In the next step, we will discuss how to follow up on your complaint to ensure that it receives the necessary attention from Norwegian Cruise Line. So, let’s get started and learn how to file a complaint with Norwegian Cruise Line.
All correspondence should include the guest's name (first and last), name of ship and sailing date, as well as a contact address and telephone number. Standard Response time is 10 business days from receipt. After you learn your new flight arrangements, please contact NCL's Flight Assistance Hotline listed below. Another feature that sets Norwegian Cruise Line apart from other cruise lines is its onboard entertainment.
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We definitely noticed a difference in terms of food, service and entertainment. In a nutshell, given the size of the ship and number of passengers, yes, expects waits and crowds at the pinch points you mentioned (i.e., buffet at peak times, disembarking, tendering, etc.). That's a fact of life on a mainstream cruise line. Gain trust and grow your business with customer reviews.
Me and my wife are going on another cruise with someone else next month. Hope this helps others so they do lose there money and time with them.Have a wonderful day... Remember that seeking assistance from consumer protection organizations should be a last resort when all other avenues have been exhausted. Most cruise lines, including Norwegian Cruise Line, prioritize customer satisfaction and will attempt to address your concerns before involving external parties. Remember to remain patient but persistent throughout the follow-up process. It may take some time for Norwegian Cruise Line to fully investigate your complaint and provide a resolution.
The only thing that we did not appreciate is how their employees were being exploited. I noticed fairly quickly that all the servers, attendees cooks, housekeepers were from very poor countries. The only white faces who were part of the crew was the captain, entertainment, and onboarding. I gathered rather quickly that these employees were working long hard hours. I started asking questions and researching and found that the majority of employees work 12 plus hours a day, 7 days a week, with no days off for 8 months straight! The reason the cruise line hires crew from poor countires is to avoid labor laws so they can work the crew like animals and pay them very little.
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